
Understood offers training across a wide range of areas, including communication skills, employee engagement, customer experience, diversity and inclusion, sales, change management, and behavioural safety.
We also run train the trainer courses and personality profiling for teams using the Big Five framework, a research-backed alternative to Myers Briggs. For organisations with customer-facing or public-sector roles, we offer VAWG awareness and prevention training too.
If you’re not sure where to start, a conversation with us will soon point you in the right direction.
We work with organisations of all shapes and sizes from growing SMEs to large corporates, and across sectors including transport, healthcare, retail, and financial services.
What they tend to have in common is a commitment to their people and a recognition that how they communicate, internally and externally, makes a real difference.
If that sounds like you, we’d love to hear from you.
Most workplace problems, when you trace them back, come down to communication. How people talk to each other, how leaders communicate change, how teams navigate difficult conversations – it all shapes the culture you end up with.
Our training helps organisations build the kind of communication skills and psychological safety that make a real difference to how people work together.
Whether that’s through leadership communication training, conflict resolution, or embedding more inclusive ways of working, we focus on practical, lasting change rather than a one-day wonder.
We don’t do much off-the-shelf. Everything we design is rooted in real human behaviour – how people actually communicate, connect, and respond under pressure.
Our qualified trainers draw on tools like emotional intelligence training, personality profiling, and psychometric assessment to make learning feel relevant and personal. And because we’re a boutique workplace training consultancy rather than a large corporate machine, you get senior expertise and genuine attention from start to finish.
Yes. We don’t believe in one-size-fits-all training, although there are elements which will apply to all companies of course.
Every programme we design is built around your organisation, your people, and the specific challenges you’re facing. We’ll take the time to understand your needs before we put anything together, and the result is training that actually lands.
Both. Our qualified trainers can deliver training in person at your workplace or an external venue, and online for teams that are remote or spread across locations whether that’s in the UK, or globally.
We’re experienced in making both formats work really well – hybrid working throws up its own communication challenges, and we know how to design training that’s engaging and effective whatever the setting.
Just let us know where you are and we’ll make it work.
It depends on what you need. A focused workshop might run for half a day, while a more in-depth programme, covering areas like change management training, communication skills, or diversity and inclusion could unfold over several weeks or months.
We’ll always recommend what we think is the right length to create genuine, lasting impact rather than padding things out unnecessarily.
If you’re curious about what goes into designing quality training, this is worth a read.
We measure what matters, not just whether people enjoyed the training, but whether it changed how they work. That means tracking behavioural shifts, business outcomes, and long-term client partnerships.
We also work with clients to define what success looks like before we design anything, so there’s a shared understanding of what we’re aiming for and how we’ll know when we’ve got there. That might mean reduced complaints, improved team dynamics, better safety records, or stronger customer satisfaction scores – it depends on the organisation and the programme.
Our case studies show what that looks like in practice.
Our training is priced based on what’s involved – the scope, the number of participants, and the level of bespoke design required.
We’re transparent about costs from the outset and will always give you a clear picture before anything is agreed.
The best starting point is a conversation. Get in touch and we’ll put together something that works for your budget and your needs.
Simply get in touch via our contact page and we’ll take it from there. We usually start with a conversation to understand what you’re looking for. There’s no obligation and no hard sell, just an honest chat about whether we’re the right fit for you and your organisation.