Training

Crises as catalysts for change The global pandemic threw organisations into chaos, disrupting routines and straining resources. While this period has tested our limits, it also offers a powerful opportunity: crises can act as springboards for positive, lasting change. Rahm Emanuel, then Chief of Staff to President Obama during…

‘All our life, so far as it has definite form, is but a mass of habits.’ – William James, 1892 Habits shape our lives – often more than we realise. In uncertain or fast-changing times, understanding these automatic behaviours becomes even more important. Charles Duhigg, in The Power of…

What’s the first word that pops into your head when you hear “sales”? If your answer sounds like “pushy”, “smarmy”, or just plain “ugh”, you’re not alone. Daniel Pink, author of To Sell is Human, asked people the same question—and most responded with negative emotions. No surprise there. For…

Many professionals underestimate just how much time and expertise go into creating impactful training. At Understood, we specialise in high-quality, bespoke trainer development programmes, and we know from experience that effective learning design doesn’t happen overnight. “Investment in course design can add up to a great deal of time.”…

Training and trainers always plays a vital role in organisations because employees constantly need to learn new skills and knowledge. While relevant, effective, and engaging content is essential, the trainer’s quality – and their personal qualities – ultimately shapes the learner’s experience. So, WHO delivers your training? A dedicated…

Understanding personality often marks the first step towards lasting behaviour change. Yet with countless tests and questionnaires available, it’s easy to feel overwhelmed when choosing a personality model that truly delivers value. The Myers-Briggs Type Indicator (MBTI) remains widely used, especially in large organisations. However, many experts in personality…

“To truly facilitate learning for others, trainers must understand their learners.” – Elaine Biech, The Art & Science of Training When training is being conducted, a solid grasp of the subject matter is essential. However, knowledge cannot be effectively imparted unless an understanding of the learners and their true…

This month we launched a ‘A Valuable Force’, a seven-hour values training course that forms part of our Driving Force CPC programme for bus drivers. This unique and engaging series of five driver CPC courses addresses the key issues shaping the customer and the driver experience. Train the Trainer…

Few things are more critical to an organisation’s success than having an engaged workforce. – Harvard Business Review, Nov 2018 When employees feel engaged, they bring energy, enthusiasm, and motivation to their work. This leads to greater productivity, improved job performance, stronger loyalty, and increased innovation. As a result,…

We recently spoke with Roy A. Barnes, Customer Experience expert at Blue Space Consulting, and came away inspired. In his book Customer Experience 365, Barnes shares 365 insights for delivering better service, one for every day of the year so we can all have great interactions. His message is…