Customer Centricity

Customer Experience

‘Employee-Led CX Success’
  • Understand the customer journey, mapping and pinpointing the touchpoints where you can make an impact
  • Discover how customer experience differs from customer service, and why it matters to your business
  • Learn how your role fits into the wider business and contributes to overall CX success of your team
  • Identify and navigate emotional ‘hotspots’ for both employees and customers to improve their experience with your company
  • Explore ways to connect with customers on a human level and create lasting impressions
  • Develop confidence in delivering exceptional customer service experiences that drive business growth

Our CX consultancy

Customer Service

‘Frontline Service: The Human Touch’
  • Develop key frontline sales skills through training all customer service professionals need
  • Learn to read your customers’ needs and respond with confidence, empathy and compassion
  • Understand the importance of your role in attracting and retaining customers
  • Equip yourself with the tools to manage challenging customer interactions smoothly
  • Master the art of making meaningful, human connections with every customer
  • Bridge the gap between empathy and resilience to provide effective service
  • Our corporate service and sales training courses utilise bespoke films of real customer-employee interactions

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Sales Training

‘The Human-2-Human Sales Experience’
  • Develop a positive mindset towards the customer, the product, and your role in the sales experience
  • Build deeper connections with customers through empathy and by understanding their emotional and practical needs
  • Increase self-awareness to adapt your selling style to different customer behaviours
  • Influence customers with integrity, guiding them to the right decision with empathy
  • Learn to create value through product passion and insightful recommendations with sales training for teams
  • Make each frontline sales interaction memorable by building trust and delivering impactful first impressions

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'The Human-2-Human Sales Experience'

H2H Sales Experience

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