# Understood Training: Building the connection between the employee and the customer

> Delivering a better customer and employee training experience\. UK training that changes behaviour through human connection and understanding\.

Generated by Yoast SEO v28.4, this is an llms.txt file, meant for consumption by LLMs.

## Pages
- [About Us](https://weareunderstood.com/about-us/)
- [Contact](https://weareunderstood.com/contact/)
- [Terms and Conditions](https://weareunderstood.com/terms-and-conditions/)
- [Privacy Policy](https://weareunderstood.com/privacy-policy/)

## Posts
- [Your buyers don't need a pitch\. They need help deciding\.](https://weareunderstood.com/sales-training-for-teams-consultative-selling/)
- [What makes safety training actually change behaviour](https://weareunderstood.com/behavioural-safety-training-behaviour-change/)
- [The hybrid communication gap nobody is measuring](https://weareunderstood.com/employee-engagement-training-hybrid-communication/)
- [Inclusive leadership isn't a policy\. It's a set of behaviours\.](https://weareunderstood.com/diversity-and-inclusion-training-inclusive-leadership/)
- [What is customer centricity, really?](https://weareunderstood.com/customer-experience-training-customer-centricity/)

## Case Studies
- [Global law firm manager training](https://weareunderstood.com/case-study/world-class-customer-service-training/)
- [Tackling the issues that shape the customer and driver experience](https://weareunderstood.com/case-study/tailor-made-cpc-driver-training/)
- [Empowering beauty experts with customer\-centric sales training](https://weareunderstood.com/case-study/empowering-beauty-experts-with-customer-centric-sales-training/)

## Training
- [Diversity, Equity \& Inclusion \(DEI\)](https://weareunderstood.com/training-solutions/diversity-equality-inclusion-dei/)
- [Violence Against Women and Girls \(VAWG\)](https://weareunderstood.com/training-solutions/vawg/)
- [Sexual Harassment Training](https://weareunderstood.com/training-solutions/sexual-harassment-training/)
- [Sales Training](https://weareunderstood.com/training-solutions/sales-training/)
- [Customer Centricity](https://weareunderstood.com/training-solutions/customer-centricity/)

## Optional
- [Sitemap index](https://weareunderstood.com/sitemap_index.xml)